SHIPING POLICY

Fashion MART Shipping Policy

Welcome to Fashion MART – your premier destination for stylish, high-quality fashion in South Africa. We are committed to providing a seamless shopping experience, ensuring your order arrives safely, promptly, and exactly as expected.

1. Delivery Areas
We deliver throughout South Africa. At this time, international shipping is not available, but we are continually exploring options to expand our delivery network in the future.

2. Delivery Time
All orders are shipped via Aramex, a trusted and reliable courier service. Standard delivery typically takes 2–4 business days after dispatch.

  • Orders shipped to rural or remote areas may take slightly longer.

  • Please note that unforeseen circumstances such as extreme weather, public holidays, or courier delays may affect delivery times. We always strive to keep you informed in such cases.

3. Shipping Fees

  • Free Standard Delivery on all orders over R800.

  • Flat Rate Standard Delivery: R100 for orders under R800.

  • Shipping costs are automatically calculated at checkout, ensuring transparency.

4. Order Processing
Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • For custom or high-demand items, processing may take slightly longer. Customers will be notified if additional time is required.

5. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email or SMS with an Aramex tracking number.

  • This allows you to track your parcel in real time.

  • We recommend keeping your tracking information until your order is successfully delivered.

6. Address Accuracy
Please ensure that your delivery information is complete and accurate before placing your order.

  • Fashion MART is not responsible for delays, lost packages, or failed deliveries due to incorrect or incomplete addresses.

  • Double-check your street name, unit or apartment number, and contact details to avoid any issues.

7. Delivery Issues & Support
If your parcel is delayed, lost, or damaged during delivery, please contact our customer support team immediately at:

Our team is committed to resolving any delivery issues quickly and ensuring your satisfaction.

8. Additional Notes

  • During peak seasons, delivery times may be slightly extended due to high order volumes.

  • We continually review and improve our shipping processes to provide a faster and more reliable service for our customers.

At Fashion MART, your satisfaction is our priority. We appreciate your trust and look forward to delivering your order safely and on time.